Privacy Policy

Information We Collect

We collect information that you voluntarily provide to us when expressing an interest in obtaining information about our services or when using our custom site-building services.

• We collect your name and email address through our contact form or onboarding form to establish communication.
• We gather relationship content including but not limited to written content, timezones, images, videos, audio, and third-party links you provide to be featured on your custom love parcel.
• We maintain communication records such as notes from our discovery calls and message history used to coordinate your project.

How We Use Your Information

We use your information strictly for the following purposes:

• We use the details you provide to design, build, and host your custom love parcel.
• We use your contact information to reach out regarding project updates, scheduling calls, and providing ongoing support.
• We may use your custom site for marketing or promotional purposes, but only if you have given us explicit written permission to do so.

Payment Processing

We do not store or process your credit card or payment details on our servers. All payments are handled by third-party processors (e.g., Stripe, PayPal). Their use of your personal information is governed by their respective privacy policies.

Third-Party Service Providers

We utilise professional cloud infrastructure and hosting services to deploy and maintain your custom website. These providers process your data solely to ensure your site remains accessible and secure online.

If your site includes embedded media like playlists or external links, those third-party platforms may collect technical data when you interact with their content. Their data collection is governed by their own privacy terms, and we encourage you to review them.

Data Retention

We keep your personal content only as long as necessary to maintain your website or as requested by you. If you decide to take your site down, we will delete your personal assets from our storage upon request.

Your Rights

You have the right to:

• Request access to the data we hold about you.
• Request the correction or deletion of your personal information.
• Withdraw consent for promotional use of your site at any time.

Changes to this privacy policy

We reserve the right to change this privacy policy with effect for the future. A current version is always available here.